GSMXCODE

1. Scope & Digital Services

1.1 Services Covered

This Refund Policy applies to products and services supplied directly by GSMXCODE LLC and specifically identified on the applicable GSMXCODE product page, including:

• SaaS subscriptions;
• API subscriptions;
• defined API usage packages;
• diagnostic and device-information services;
• authorized technical services;
• developer tools and web utilities;
• software and software licenses; and
• other products or services specifically identified on the applicable GSMXCODE product page.

1.2 Digital Delivery

A digital Service is considered delivered when GSMXCODE makes the purchased functionality, subscription, software, licence, API access, usage capacity, report, or other contracted digital output available to the Customer as described at checkout or on the applicable product page. An authorized technical Service is considered performed when GSMXCODE or its approved service channel has completed the contracted service or submitted the authorized request as specified for that Service.

1.3 Order Records

GSMXCODE may maintain transaction records, timestamps, authentication records, subscription records, delivery records, API usage records, and other technical information necessary to verify fulfillment and process refund or payment disputes.

2. Cancellation

2.1 Before Fulfillment

A Customer may request cancellation before digital fulfillment or measurable Service consumption begins.

Where the Platform provides a self-service cancellation mechanism for a particular order, the Customer should use that mechanism.

2.2 Cancellation After Fulfillment Begins

Once a product or Service has been delivered, activated, accessed, downloaded, consumed, or subjected to irreversible third-party processing, cancellation may no longer be available.

This does not prevent a Customer from requesting a refund for a verified billing error, failed fulfillment, or materially non-conforming Service.

2.3 Subscription Cancellation

Customers may cancel eligible subscriptions through the available account or subscription-management controls.

Unless otherwise stated on the applicable subscription page, cancellation prevents future renewal but does not automatically create a refund for a subscription period that has already commenced, subject to any mandatory rights and the applicable Refund Policy.

3. Refund Eligibility

3.1 Unfulfilled Services

A Customer may be eligible for a refund where GSMXCODE has charged for a Service that was not successfully delivered or fulfilled and GSMXCODE cannot reasonably complete the Service within the applicable delivery terms.

3.2 Duplicate or Erroneous Charges

Refunds may be issued for verified:

• duplicate transactions;
• incorrect billing;
• system-generated duplicate orders;
• charges for a transaction that failed to create the corresponding Service; or
• other documented payment-processing errors.

3.3 Materially Non-Conforming Service

A Customer may request a refund or other remedy where a delivered product or Service materially fails to conform to the functionality or service outcome expressly described on its product page and the issue cannot reasonably be corrected.

3.4 Refund Review

Refund requests may be evaluated against the order record, product description, delivery record, subscription status, API usage, payment record, and relevant technical information.

4. API Usage & Digital Consumption

4.1 Prepaid API Usage

Defined API Usage Packages provide a specified quantity of API consumption capacity for the applicable GSMXCODE API Service.

API usage is considered consumed when authenticated requests are submitted and processed by GSMXCODE's API infrastructure, in accordance with the applicable API pricing and usage rules. Usage capacity is service-specific and is not a cash-equivalent balance.

4.2 Consumed Usage

API usage that has already been consumed is generally non-refundable because the underlying digital Service has already been provided.

4.3 Unused Usage

Where a refund is otherwise eligible, GSMXCODE may consider the unused portion of an API Usage Package, subject to the applicable product terms, payment-provider requirements, and applicable law.

4.4 Usage Verification

GSMXCODE may use server-side API logs, authenticated request records, timestamps, customer account information, and other technical records to determine the amount of Service consumed.

5. Subscriptions

5.1 Recurring Billing

Subscription Services renew automatically according to the billing interval shown during checkout unless cancelled before the next billing date.

5.2 Cancellation

Cancellation normally prevents future renewal but does not automatically refund the current billing period.

5.3 Accidental Renewal

If a Customer believes a subscription renewed unintentionally, the Customer should contact support promptly. GSMXCODE may review the account's subscription history, usage, and billing information and may issue an appropriate remedy where warranted.

5.4 Service Failure

If a paid subscription becomes materially unavailable due to a GSMXCODE technical issue, GSMXCODE may provide an extension, account credit, partial refund, or other reasonable remedy depending on the circumstances.

6. Non-Refundable Situations

Subject to applicable law and the exceptions described in this policy, the following are generally not refundable:

• API usage that has already been consumed;
• software or digital content that has been successfully delivered and is functioning as described;
• subscription periods that have already started and been materially used;
• services completed in accordance with the applicable product description, eligibility requirements, and authorization requirements;
• purchases made using incorrect customer-provided information where the Service was correctly delivered according to that information;
• duplicate purchases made intentionally or through customer error where both purchases were properly delivered; and
• purchases made after the Customer reviewed the applicable product requirements and then determined that the Service was not suitable for a use case that was not supported or advertised.

7. Defective or Non-Conforming Services

7.1 Verification

Before approving a refund for a technical issue, GSMXCODE may request reasonable information needed to reproduce or verify the issue.

Depending on the Service, this may include:

• order number;
• account information;
• timestamps;
• screenshots;
• error messages;
• API request/response information;
• relevant technical logs; or
• other information reasonably necessary to determine whether the Service conformed to its description.

7.2 Resolution Options

Where a defect or material non-conformity is verified, GSMXCODE may, depending on the circumstances:

• correct the issue;
• re-provision the Service;
• replace the affected digital product;
• extend the Service period;
• issue a partial refund; or
• issue a full refund.

7.3 Customer-Provided Information

For device-related or carrier-authorized technical Services, GSMXCODE may rely on information, eligibility results, manufacturer or carrier systems, and other external processing outside GSMXCODE's direct control. A Service performed correctly according to the information and eligibility available at the time is not automatically refundable solely because a later external system, carrier, device condition, or customer circumstance produces a different outcome.

GSMXCODE is not generally responsible for an outcome caused by materially incorrect or incomplete information supplied by the Customer, provided that GSMXCODE delivered the Service according to the information supplied.

8. Payment Disputes & Chargebacks

8.1 Contact Support

Customers are encouraged to contact GSMXCODE before initiating a payment dispute where there is a billing, fulfillment, or service issue so that the issue can be reviewed and, where appropriate, resolved.

8.2 No Restriction of Statutory Rights

Contacting GSMXCODE first does not waive or restrict any legal right or payment-provider dispute right available to the Customer.

8.3 Dispute Evidence

Where a payment dispute is initiated, GSMXCODE may provide relevant evidence to the applicable payment processor, acquiring bank, card network, or other payment provider.

Such evidence may include:

• order information;
• customer account records;
• payment confirmation;
• acceptance of the applicable Terms and Refund Policy;
• delivery records;
• subscription records;
• API usage or access records;
• service-delivery, eligibility, or authorization records;
• customer communications; and
• refund or cancellation history.

9. Refund Processing

9.1 Request Submission

Refund requests should be submitted to: [email protected]

Please include the order number, account email, description of the issue, and any relevant evidence.

9.2 Review

GSMXCODE normally reviews complete refund requests within 3–5 business days.

Additional time may be required where the request requires technical investigation, third-party verification, or payment-provider review.

9.3 Refund Destination

Where an original-payment refund is approved, GSMXCODE will generally submit the refund through the payment method or payment provider used for the original transaction.

For security, fraud-prevention, and accounting reasons, GSMXCODE normally cannot redirect an approved refund to a different payment method and does not provide cash or unrelated third-party payment substitutions for card or online transactions.

9.4 Processing Time

After GSMXCODE submits an approved original-payment refund, the actual posting time depends on the applicable payment processor, card network, bank, or payment provider.

9.5 Service Credits

Where appropriate and where permitted by applicable product terms, GSMXCODE may offer a replacement Service or a service-specific usage adjustment instead of a monetary refund. Any such alternative is limited to the applicable GSMXCODE Service, is not transferable or redeemable for cash, and will not override any mandatory refund right provided by applicable law.

10. Legal Exceptions

10.1 Mandatory Rights

Nothing in this Refund Policy excludes, restricts, or waives any right or remedy that cannot legally be excluded or waived.

10.2 Digital Consumer Rights

Where the laws of a Customer's jurisdiction provide mandatory cancellation, withdrawal, conformity, warranty, or refund protections relating to digital content or digital services, those protections will apply to the extent required by law.

10.3 Payment Provider Requirements

Refunds may also be subject to operational requirements imposed by payment processors, acquiring institutions, card networks, banks, or other payment providers.

11. Contact