GSMXCODE

1. Scope & Policy Relationship

1.1 Purpose

This Service Policy establishes the operational framework applicable to products and Services provided by GSMXCODE LLC through the GSMXCODE Platform.

It explains how GSMXCODE provides software, SaaS subscriptions, APIs, diagnostic and repair tools, device information services, defined usage packages, authorized technical services, digital delivery, account support, security controls, and related operational safeguards.

1.2 Relationship to Other Policies

This Service Policy forms part of the contractual framework governing use of GSMXCODE and should be read together with:

• Terms of Service
• Refund Policy
• Legal Disclaimer
• Privacy Policy

1.3 Product-Specific Terms

A particular product page, pricing page, API documentation, subscription description, or written enterprise agreement may contain additional technical requirements or Service-specific terms.

Such requirements apply to the relevant Service provided they do not conflict with mandatory applicable law.

2. Services Covered

2.1 SaaS Services

GSMXCODE may provide browser-based and hosted software applications that customers access through authenticated accounts or subscriptions.

2.2 API Services

GSMXCODE may provide HTTPS-based APIs that allow authorized customers and software systems to submit supported requests and receive structured digital responses.

API functionality, request formats, supported parameters, response formats, rate limits, usage allowances, and technical requirements are described in the applicable API documentation.

2.3 Diagnostic, Repair & Developer Tools

GSMXCODE may develop and license software utilities, diagnostic and repair tools, developer tools, scripts, templates, documentation, and related digital software products.

2.4 Device Information Services

GSMXCODE may provide supported device information, warranty or eligibility lookups, network-status verification, identifier validation, technical reports, and related data services where expressly described on the applicable product page.

2.5 Authorized Technical Services

Certain GSMXCODE Services may support legitimate device service requests or carrier-authorized network services where the applicable eligibility, authorization, supplier, manufacturer, carrier, and technical requirements are satisfied.

GSMXCODE does not provide services intended to defeat ownership controls, anti-theft protections, financing restrictions, access controls, or other lawful security mechanisms.

2.6 Digital Service Delivery

Services are provided digitally through one or more of the following mechanisms:

• authenticated dashboard access;
• API credentials and API access;
• software or digital file delivery;
• subscription activation;
• account-based service provisioning; or
• another electronic delivery mechanism expressly described on the product page.

3. Product Information & Requirements

3.1 Product Information

Each product or Service page should identify the principal functionality, pricing, access period, usage limits, delivery or performance method, compatibility requirements, eligibility requirements, and other material conditions applicable to the purchase.

3.2 Customer Responsibilities

Customers are responsible for reviewing the applicable product information before purchase and ensuring that the Service is appropriate for their intended lawful business or technical use.

Depending on the Service, customers may need to provide accurate account, API, device, software, environment, order, or other technical information reasonably necessary to provide the requested Service.

3.3 Device, Identifier & Authorization Requirements

Where a Service relates to a device, identifier, carrier, manufacturer, account, software system, or other technical resource, the customer must have the ownership, authorization, licence, contractual right, or other lawful basis required for the requested Service.

Where a Service requires carrier, manufacturer, supplier, or other third-party authorization, the applicable eligibility requirements must be satisfied before GSMXCODE performs or submits the Service.

3.4 Product Changes

GSMXCODE may update product functionality, technical requirements, documentation, usage limits, interfaces, and pricing to reflect changes in technology, security, infrastructure, or business operations.

Material changes to an active subscription will be handled in accordance with the applicable subscription terms and law.

4. Order Processing & Digital Fulfillment

4.1 Payment Confirmation

An order is eligible for processing after the relevant payment provider has authorized or otherwise confirmed the transaction and GSMXCODE has received the information necessary to fulfill or perform the Service.

4.2 Order Validation

GSMXCODE may validate account information, required technical parameters, eligibility, product compatibility, transaction-risk indicators, or other information reasonably necessary before fulfillment.

4.3 Automated Fulfillment

Products identified as automated may be provisioned shortly after payment confirmation and successful validation of the required order information.

Automated fulfillment is designed to reduce processing time but does not guarantee immediate completion where external systems, technical validation, fraud review, maintenance, or other operational controls are involved.

4.4 Manual Processing

Some Services may require manual review or technical processing. Where manual processing applies, the applicable product page should identify the expected processing window or relevant operational conditions.

4.5 Fulfillment Status

Customers may receive status information through the Platform, dashboard, email notification, or other applicable communication channel.

Service statuses may include:

• Waiting;
• Processing;
• Completed;
• Cancelled; or
• Rejected.

4.6 Customer-Provided Information

Customers are responsible for the accuracy of information submitted during checkout, account configuration, API integration, or Service setup.

Incorrect information may cause delays, prevent successful fulfillment, or result in an outcome different from the customer's intended configuration.

4.7 Delivery & Service Records

GSMXCODE may maintain order, payment, authentication, fulfillment, service-performance, eligibility, and technical records necessary to establish delivery, investigate issues, process refunds, or respond to payment disputes.

5. API Services & Usage

5.1 API Access

API access is provided through authenticated API credentials issued to eligible customer accounts.

Customers must protect API credentials and must not expose, sell, transfer, or disclose credentials except as expressly permitted by the applicable Service terms.

5.2 Usage Limits

API Services may apply rate limits, concurrency limits, monthly quotas, request limits, usage units, or other technical restrictions.

Customers must operate within the applicable technical limits.

5.3 Usage Records

GSMXCODE may maintain records of authenticated requests, timestamps, API endpoints, request quantities, responses, account identifiers, and related technical metadata for service delivery, billing, security, troubleshooting, analytics, and dispute verification.

5.4 Abuse Controls

GSMXCODE may rate-limit, suspend, or restrict API access where necessary to prevent excessive usage, abuse, fraud, security threats, or violation of applicable usage limits.

5.5 API Availability

GSMXCODE seeks to maintain reliable API availability but does not guarantee uninterrupted availability or successful responses for every request.

6. SaaS Subscriptions

6.1 Subscription Access

A subscription provides access to the applicable GSMXCODE SaaS functionality during the purchased billing period.

6.2 Billing Periods

Subscription billing intervals are disclosed at checkout and may include monthly, annual, or other defined periods.

6.3 Renewal

Unless otherwise stated, subscriptions configured for recurring billing renew according to the billing interval shown at checkout until cancelled.

6.4 Cancellation

Cancellation generally prevents future renewal but does not automatically reverse a billing period that has already begun.

Refund requests are handled according to the Refund Policy .

6.5 Subscription Changes

Upgrade, downgrade, renewal, and cancellation behavior may vary by product and will be disclosed through the applicable subscription interface.

7. Prepaid API Usage Packages

7.1 Nature of Prepaid Usage

Prepaid API Usage Packages represent a defined amount of future consumption of GSMXCODE API Services.

7.2 API Usage Units

Where GSMXCODE uses the term "API Usage Unit" or another usage-unit term, that unit represents the right to consume a specified quantity of GSMXCODE API functionality.

API Usage Units are:

• limited to eligible GSMXCODE Services;
• non-transferable;
• not redeemable for cash;
• not a bank or deposit balance; and
• not a general-purpose payment instrument; or
• not a cash-equivalent or general-purpose monetary balance.

7.3 Consumption

API usage is measured by GSMXCODE's technical systems according to the applicable Service pricing and documentation.

7.4 Refund Treatment

Refund eligibility for prepaid usage is governed by the GSMXCODE Refund Policy and may depend on how much of the purchased API capacity has already been consumed.

7.5 No Cash Withdrawal

API Usage Packages and Usage Units cannot be withdrawn, transferred, sold, or converted into cash merely because the customer no longer wishes to use the remaining capacity, except where a refund is required or approved under the Refund Policy or applicable law.

8. Device & Authorized Technical Services

8.1 Device Information & Verification

Device-information Services may provide supported device identifiers, model information, warranty or eligibility information, network-status verification, identifier validation, technical reports, or other data expressly described on the applicable product page.

8.2 Customer Authorization

Customers requesting device-related Services represent that they have the right to submit the applicable device, identifier, account, or technical information and have obtained any permissions required for the requested Service.

8.3 Carrier-Authorized Services

Where GSMXCODE offers a carrier-authorized network Service, the request is subject to the applicable carrier, manufacturer, supplier, technical, and eligibility requirements. GSMXCODE does not guarantee that an external carrier or provider will approve a request.

8.4 Identifier Integrity

GSMXCODE does not authorize or provide Services intended to spoof, falsify, conceal, or unlawfully alter a device identifier. Any identifier-related restoration or repair function must be expressly offered and performed only for a lawful, documented, and authorized purpose.

8.5 Security & Ownership Controls

GSMXCODE does not authorize Services intended to defeat anti-theft protections, activation or ownership controls, financing restrictions, account protections, access controls, or other lawful security mechanisms.

9. Customer Support

8.1 Support Channels

8.2 Support Information

To investigate an issue efficiently, customers should provide the applicable order number, account email, relevant screenshots, error details, or other information reasonably necessary for support.

8.3 Security

Customers should not send passwords, payment credentials, private API keys, authentication tokens, or other sensitive security information through ordinary support channels.

10. Acceptable Use

9.1 Lawful Use

GSMXCODE Services must be used only for lawful, authorized, and legitimate purposes consistent with the applicable Service description and documentation.

9.2 Prohibited Activities

Customers must not use GSMXCODE to:

• commit or facilitate fraud;
• use false, unauthorized, or unlawfully obtained payment credentials or payment methods;
• obtain unauthorized access to accounts, systems, devices, networks, software, or data;
• infringe intellectual property rights;
• transmit malware, malicious code, or harmful content;
• circumvent payment-provider or Platform security controls;
• interfere with GSMXCODE infrastructure;
• exceed published API limits or deliberately evade technical controls; or
• alter, spoof, falsify, replace, or manipulate a device identifier except where expressly authorized and lawful for the documented repair purpose;
• defeat anti-theft, ownership, activation, financing, carrier, account, or access controls; or
• otherwise violate applicable law or contractual restrictions.

9.3 Authorized Data

Customers must have the necessary authority, rights, permissions, or lawful basis to submit any data, identifiers, technical information, accounts, software systems, or other resources processed by a GSMXCODE Service.

9.4 No Unauthorized Circumvention

GSMXCODE does not authorize the unlawful bypass, circumvention, or evasion of security controls, access controls, ownership restrictions, anti-theft protections, financing restrictions, licensing restrictions, or other lawful protections.

Each Service must be used only for the lawful purpose described in its applicable documentation or product description.

11. Security & Fraud Prevention

10.1 Security Controls

GSMXCODE uses reasonable technical and administrative controls intended to protect customer accounts, digital Services, payment-related processes, and Platform infrastructure.

Depending on the transaction or Service, controls may include:

• account authentication;
• email verification;
• transaction monitoring;
• rate limiting;
• access logging;
• API usage monitoring;
• payment-provider fraud controls; and
• 3-D Secure or comparable authentication where supported by the payment provider.

10.2 Fraud Review

GSMXCODE may review transactions or accounts that present unusual, suspicious, or potentially fraudulent characteristics.

During such a review, GSMXCODE may request information reasonably necessary to verify the account, transaction, intended use, or authorization of the applicable payment method, device, account, or technical resource.

10.3 Account Restrictions

GSMXCODE may temporarily restrict an account or transaction while investigating suspected fraud, security issues, abuse, legal requirements, or payment-provider requirements.

12. Technical Dependencies & Infrastructure

11.1 Infrastructure

GSMXCODE Services may rely on hosting providers, cloud infrastructure, Internet connectivity, payment systems, software libraries, security services, network infrastructure, and other technical dependencies.

11.2 Third-Party Technology

A Service may use or communicate with independent third-party technology where necessary to provide the functionality described on the applicable product page.

The use of external infrastructure does not expand the scope of the GSMXCODE Service. Customers may purchase and use only products and Services expressly offered by GSMXCODE on the applicable product page.

11.3 External Changes

External providers may modify APIs, infrastructure, network behavior, software interfaces, security requirements, or technical availability.

Where those changes materially affect a GSMXCODE Service, GSMXCODE may update documentation, functionality, technical requirements, or availability as reasonably necessary.

13. Availability & Maintenance

12.1 Platform Availability

GSMXCODE aims to maintain reliable availability of its Platform and Services but does not guarantee uninterrupted or error-free operation.

12.2 Scheduled Maintenance

Planned maintenance may be performed to improve security, reliability, functionality, performance, or infrastructure.

12.3 Emergency Maintenance

Emergency maintenance may be performed without advance notice where reasonably necessary to protect the Platform, customers, data, payment systems, or infrastructure.

12.4 Service Incidents

Where a significant Service incident occurs, GSMXCODE may investigate the cause, apply corrective measures, communicate relevant information, and provide remedies according to the Terms and Refund Policy where applicable.

14. Compliance & Enforcement

13.1 Legal Compliance

Customers must use GSMXCODE Services in compliance with applicable laws, regulations, sanctions, intellectual property rights, privacy requirements, software licences, carrier or manufacturer requirements, and contractual obligations.

13.2 Payment Compliance

Customers must not use GSMXCODE to facilitate fraudulent transactions, unauthorized payment activity, payment-method abuse, or circumvention of payment-provider security controls.

13.3 Enforcement

GSMXCODE may suspend or terminate access where it reasonably determines that an account or transaction presents a material security, fraud, legal, or policy risk.

13.4 Abuse Reporting

Suspected fraud, abuse, security issues, or policy violations may be reported to:

15. Policy Changes

14.1 Updates

GSMXCODE may update this Service Policy to reflect changes in its Services, technology, security practices, operations, or applicable requirements.

14.2 Effective Date

The current version becomes effective on the date stated below unless another effective date is specified.

14.3 Continued Use

Continued use of the Platform after the effective date constitutes acceptance of the revised policy to the extent permitted by applicable law.

16. Contact